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bnblyResponse

Locked out, or a door that won't lock? Call us any hour

A property that cannot be locked is not safe, and a tenant or guest who cannot get in needs help now. Bnbly Response members make one call and our engineers come out to get people in and the property secure.

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Locks & security

get people in, and keep everyone else out

Lost keys, a key safe that will not open, a smart lock with a flat battery or a door that has dropped and will not latch. These are some of our most common night calls.

We look after keys and access for our own holiday lets, so we know how to get a guest in quickly without damaging the door. After a break-in or a broken window, we board up and secure the property so it is safe until a permanent repair can be made.

Lockouts and lost keysTenants, guests and owners let back in, with the least damage possible.
Broken and jammed locksEuro cylinders, mortice locks and multipoint mechanisms repaired or replaced.
Doors that will not closeDropped uPVC and timber doors adjusted so they latch and lock again.
Key safes and smart locksStuck key safes opened and smart locks with flat batteries or faults sorted.
Boarding upBroken windows and doors boarded and secured after a break-in or accident.
Lock changesLocks changed after a tenant leaves or keys go missing, so you know who can get in.

Good to know

Before letting anyone into a property we will check they have the right to be there, so please make sure the details you have given us for each property are up to date.

What to do while you wait

  1. Check every other way in that you have a key for, like a back door, and whether anyone else holds a spare.
  2. For a smart lock, try the backup key or the app, and check whether it needs new batteries.
  3. If the property cannot be secured, stay there or ask someone you trust to stay until we arrive.
  4. If you think someone has broken in, do not go inside. Call the police on 999.

If anyone is trapped inside or at risk, call 999 first.

If anyone is in danger, call 999. If you smell gas, call 0800 111 999.

How it works

from the call to the fix

  1. Join

    Register your property online, Free or Priority. Your access details are on file before you need us.

  2. Call us

    Ring your members-only Response line any time, or report non-urgent faults online with photos.

  3. We attend

    One of our own engineers heads out. Priority members go to the top of the queue.

  4. Get the report

    Photos, what we did, time on site and the bill at your member rate.

Questions

good to know

Can you let my guest or tenant in at night?

Yes. Members can share the Response line with whoever is at the property. We confirm who they are against the details on your membership before letting anyone in.

Will you damage the door to get in?

We always try the least destructive way in first. If a lock has to be drilled or replaced, we will explain why and replace it so the property can be locked again.

Can you board up after a break-in?

Yes. We board up broken windows and doors so the property is secure, and send you photos for your insurer and the police report.

Do you change locks between tenants?

Yes. Lock changes can be booked as maintenance jobs at your member rate, so you know exactly who has keys.

Where we cover

Weston, Bristol, Bath and the South West

Weston-super-MareLandlords & homeownersBristolLandlords & homeownersBathLandlords & homeownersClevedonLandlords & homeownersBurnham-on-SeaLandlords & homeownersWellsLandlords & homeownersTauntonLandlords & homeownersPortisheadLandlords & homeownersCheddarLandlords & homeowners

See every town and village we cover →

Other services

if it's broken, call us first

Leaks & plumbingBurst and leaking pipes, overflowing cisterns, blocked toilets, sinks and drains.Heating & hot waterNo heating, no hot water, boiler pressure, radiators and thermostats.Electrical faultsTripped circuits, loss of power, faulty sockets and lights, beeping alarms.Fire doorsFire door adjustments, closers, seals and replacements for landlords and HMOs.Maintenance & carpentryCarpentry, sticking doors, loose fittings, sealant and planned maintenance.

know who to call before it goes wrong

Join free in a few minutes, or go Priority for the top of the queue and a lower rate on every job.

Join now