Landlords
Tenant rings at midnight about a leak? Pass it to us. We attend, make it safe and send you the job report.
Part of Bnbly
the team behind our managed properties, now on call for yours
Bnbly looks after holiday lets and Airbnbs around the clock, so things going wrong at 2am is nothing new to us. Bnbly Response opens that same in-house team up to every landlord and homeowner, whether or not we manage your property.
Every member of the team is employed directly by Bnbly. No agencies, no passing your job to whoever is free.
Visit bnbly.co.uk →Bnbly OwnersHoliday let & Airbnb management
Bnbly CleaningTurnovers and property cleaning
Bnbly Response24/7 emergency & maintenance call-outs
Who it's for
one number. any problem.
– for owners without someone on call
You don't need to be a Bnbly management customer. If you own a property, you can join Bnbly Response.
Homeowners
No more ringing round for a tradesperson who can come today. One number, one team, any hour.
Holiday lets & second homes
Miles away from your property? You make one call and we go straight there, so you don't have to drop everything.
Something wrong right now?
what to do while you wait
– pick the problem for quick safety steps
If anyone is in danger, call 999. If you smell gas, call the National Gas Emergency Service on 0800 111 999 before anything else.
Membership plans
two ways to be covered
– start free, or go Priority
Free
Response Free
Register your property so we can help whenever you need us.
£0/month
- 24/7 call-out line
- Emergency and maintenance jobs
- Photo job report after every visit
- Standard hourly rate
- Jobs attended in queue order
Most popular
Priority
Response Priority
Jump the queue and pay less every time we attend.
£79/month for one property
More properties, lower price: down to £49 a property. See prices
Founding offer: first month £1 on single-property Priority when you join before 31 Dec 2026.
- Average response under 48 minutes
- Top of the job queue, every call
- Discounted hourly rate
- 24/7 call-out line
- Photo job report after every visit
covering more than one property?
Every property on the plan gets Priority cover. The more you add, the less each one costs.
1 property£79a month
2 to 4 properties£69each a month
5 to 9 properties£59each a month
10 or more£49each a monthPortfolios and letting agents
Prices include VAT. Every covered address is listed on your plan. Minimum term 3 months, or 12 months for 10 or more properties. Job rates are the same Priority rates on every property. Letting agent? Talk to us about your portfolio.
| What you get | Free | Priority |
|---|---|---|
| Monthly cost | £0 | £79 a property, down to £49 |
| Average response time | Queue order | Under 48 minutes |
| Place in job queue | Standard | Top |
| Hourly rate on jobs | Standard | Discounted |
| 24/7 call-out line | Yes | Yes |
| Job report with photos | Yes | Yes |
| Contract | None | Monthly, 3-month minimum (12 for 10+ properties) |
Why join before you need us
the 2am phone call, two ways
Without a plan
- Searching online for someone who'll answer at night
- Explaining the property, access and the problem from scratch
- Waiting for call-backs that may not come
- Paying whatever the out-of-hours rate happens to be
- Chasing for proof of what was actually done
With Response Priority
- One number, answered 24/7
- Your property details are already on file
- Top of the job queue, with an average under 48 minutes to the door
- Discounted member hourly rate on every job
- A job report after the visit for your records
How it works
from the call to the fix
– everything handled in-house
Join
Register your property online and choose Free or Priority.
Call us
Ring your members-only Response line any time, day or night, and tell us what's wrong.
We attend
An engineer heads straight out. Priority members go to the top of the list.
Get the report
Photos, what we did, time on site and the bill at your member rate.
What we cover
emergencies and everyday maintenance
– if it's broken, call us first
Plumbing & leaks
Burst and leaking pipes, overflowing cisterns, leaking taps and appliances, blocked sinks, drains and toilets.
Heating & hot water
No heating, no hot water, boiler pressure problems, radiators and thermostats that have stopped working.
Electrics
Tripped circuits, power loss to part of the property, faulty sockets and lights, and alarms that won't stop beeping.
Locks & security
Lockouts, lost keys, broken locks and doors that won't close, and boarding up after a break-in or broken window.
Appliances
Washing machines, dishwashers, ovens and fridges that have failed or are leaking. We'll make them safe and sort the fix.
General repairs
The jobs that pile up: sticking doors, loose fittings, sealant, small repairs and the odd bit of handyman work.
Gas leaks must be reported to the National Gas Emergency Service on 0800 111 999 first. Some specialist jobs may need a follow-up visit or a separate quote, and we'll always tell you before any extra work goes ahead.
For landlords
keep tenants happy without being on call yourself
– you stay informed, we do the running about
Fewer late-night calls
Your tenants report the problem to us and we let you know a job has been logged.
Repairs on record
A job report after each visit gives you a record of what went wrong and what was done.
Small problems stay small
A quick response stops a drip turning into a ceiling, and a happy tenant into a complaint.
One plan, any property
Long-term lets, HMOs, second homes or your own house. If you own it, it can be covered.
Run holiday lets?
Link your property management system and guest emergencies come straight to our on-call team, even at 2am. See integrations
Join Bnbly Response
get covered in a few minutes
– no management contract needed
Tell us about you and your property now, so when something goes wrong we already know where to go, how to get in and who to call.
Your own member numberUse it with your postcode to report non-urgent faults online, with photos.
Details on file before you need usAccess, tenant contacts and where the stopcock is, ready for the 2am call.
Change plan at any timeStart on Free and upgrade to Priority whenever you like.
Your plan
Response Priority
£79/month · 3-month minimum
Founding offer: first month £1, then £79/month
Questions
good to know
Do I need to use Bnbly for management to join?
No. Bnbly Response is built for landlords and homeowners who manage their own properties. Anyone who owns a property can join.
What does "under 48 minutes" mean?
It's our average time from your call to an engineer arriving at a Priority member's property. Some jobs will be quicker and some slower, depending on location and demand.
I have several properties. How much is it?
Priority is priced per property, and the more you cover the less each costs: £79 for one, £69 each for 2 to 4, £59 each for 5 to 9 and £49 each for 10 or more, all including VAT. List every property when you join. The minimum term is 3 months, or 12 months for 10 or more. Letting agents can talk to us about their portfolio.
Does the monthly fee include the work?
The monthly fee gets you priority attendance and the discounted hourly rate. Labour on each job is charged at that member rate, plus any parts, and it's all shown on the job report.
What do Free members pay?
Nothing to join. When you call us out, you pay our standard hourly rate and jobs are attended in queue order.
Can my tenants call you directly?
Yes. The Response line is just for members, so share it only with your tenants or whoever is at the property. We'll let you know as soon as a job is logged.
Why isn't the Response number on the website?
The Response line is a dedicated number for members only, so it isn't clogged with general enquiries and we can answer straight away when it matters. Priority members get it by email as soon as their first payment goes through, and can always find it by signing in to the members' page.
Is it really 24 hours a day?
Yes. The Response line runs day and night, every day of the year, including weekends and bank holidays.
What's the difference between an emergency and a maintenance job?
An emergency is anything that puts people or the property at risk right now, like a burst pipe, no heating in winter, a lockout or a door that won't lock. Maintenance is everything that can be booked in, like a dripping tap or a sticking door. We handle both.
Do I pay for parts?
Yes. Parts and materials are charged on top of labour and shown separately on your job report, so you can see exactly what you're paying for.
What if it can't be fixed on the first visit?
We'll always make the property safe first. If a part needs ordering or a specialist is needed, we'll explain what's next and agree it with you before any further work goes ahead.
Can I cover more than one property?
Yes. Register each property when you join and tell us the addresses. Get in touch if you have several and we'll talk you through the options.
Where do you cover?
Weston-super-Mare, Bristol, Bath and across the South West, and we're expanding fast. See all the areas we cover, or put your property postcode in the join form and we'll confirm cover for your area.
Can you help if I'm not a member?
Yes. Request an emergency call-out online and a member of the team will call you back as quickly as possible. Non-member call-outs are charged, and we'll confirm the cost on the phone before anyone is sent. Members get their own line, priority attendance and lower rates.
How do I report a fault?
For emergencies, call your members' Response line. For anything that can wait, members can report a fault online with photos, using the member number we give you when you join and your property postcode.
How do I cancel Priority?
Let us know before your next billing date once your minimum term is up (3 months, or 12 months for 10 or more properties). You keep Free membership afterwards.
don't wait for the next 2am leak
Join Bnbly Response today and know exactly who to call when something goes wrong. Founding members pay just £1 for their first month on one property until 31 December.
Join now