How it works
from guest message to engineer
– without anyone watching the inbox at 2am
Connect
Tell us which system you use and we'll link it with you. It takes minutes, and nothing changes for your guests.
We watch
Every guest message is checked around the clock, so emergencies are picked out from the "what's the Wi-Fi?" questions.
We act
Real emergencies go straight to the engineer on call. Everything else goes to you or your team, so nothing is missed.
You stay informed
You're told when a job is raised and get a report after the visit, linked to the booking it came from.
Why connect
fewer bad reviews from things that went wrong at night
– the guest feels looked after, you get to sleep
A leak or a lockout at midnight goes straight to an engineer, not into a queue for the morning.
Address, booking and guest name come through with the job, so nobody wastes time asking for details.
The guest gets a quick reply to say help is on the way, and you choose whether we send it or you do.
Spotted something in a conversation yourself? Raise an emergency or book a repair from the message, without ringing round.
Every visit is logged against the booking, with photos and what was done, ready for your owner or your records.
We know a broken boiler on a Friday check-in can't wait until Monday, and work around changeovers.
Systems
which PMS do you use?
– Hospitable first, more on the way
We already run this on our own holiday lets through Hospitable. Tell us which system you use and we'll let you know when it's ready. Systems we hear about most get connected first. Product names belong to their owners; we're not affiliated with or endorsed by them.
Get connected
register your interest
– we'll call you to talk it through, no obligation
Thanks, we've got it
We'll be in touch shortly to talk through connecting your properties. If something's wrong at a property right now, request an emergency call-out.
Questions
good to know
Do my guests notice anything different?
No. They keep messaging you on Airbnb, Booking.com or your own site as usual. We just make sure the urgent messages reach someone who can help.
Will you reply to my guests?
Only if you want us to. You can choose alerts only, so you or your team reply, or let us send a short holding reply to say help is on the way when there's an emergency.
What counts as an emergency?
Anything that puts people or the property at risk, or stops the guest using the property: leaks, no power, lockouts, broken locks, no heating or hot water in cold weather. Everyday questions are left for you.
Do I need to be a Response member?
Connecting is for Response members, as the jobs are attended at your member rate. Priority members go to the top of the queue. See the plans.
What does it cost?
We'll confirm pricing when we talk, based on how many properties you have. Call-outs are charged at your member rate, the same as any other Response job.
What about my guests' data?
We only use guest messages to spot problems and arrange repairs, and we don't use them for marketing. See our privacy policy.
Where do you cover?
Weston-super-Mare, Bristol, Bath and across the South West. See all the areas we cover.
don't let a 2am leak become a 1-star review
Link your PMS and let our on-call team pick up guest emergencies for you.
Get connected