Not a member and need help right now? Request an emergency call-out →
bnblyResponse

No heating or no hot water? We'll get it going again

A cold house in winter is an emergency, especially with tenants, children or older people living there. Bnbly Response members make one call and an engineer heads out to find the fault and get the heat back on.

Join Bnbly ResponseProblem right now? Get help

Heating & hot water

most heating faults are simple, if someone turns up

Low boiler pressure, a thermostat with flat batteries, an airlocked radiator or a tripped switch cause a lot of no-heat calls. We can usually sort those on the first visit.

Where the boiler itself has a fault, any work on gas appliances is only ever done by a Gas Safe registered engineer. We will tell you what we have found and agree the next step with you before anything else goes ahead, so you are never surprised by a bill.

Boiler pressure problemsPressure topped up to the right level and checked for the leak that keeps making it drop.
No heatingControls, thermostats, timers, valves and fused spurs checked to find out why the heating will not come on.
No hot waterImmersion heaters, cylinder thermostats and combi settings checked and reset.
Cold radiatorsBled, balanced and valves freed so every room heats up properly.
Leaking radiators and valvesDrips from valves and pipework stopped before they mark the floor below.
Frozen condensate pipeSafely thawed so the boiler can restart, a common fault in cold snaps.

Good to know

Any work on gas appliances, including opening up a boiler, is only carried out by a Gas Safe registered engineer. Annual gas safety certificates are not part of a call-out and are quoted separately.

What to do while you wait

  1. Check the boiler pressure gauge. Most systems should read between 1 and 1.5 bar when cold.
  2. Make sure the thermostat has power (try new batteries) and is set above the room temperature.
  3. Check the timer or programmer is set to "on" and the boiler switch on the wall is on.
  4. If the boiler shows a fault code, write it down or take a photo for our engineer.

If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999 straight away.

If anyone is in danger, call 999. If you smell gas, call 0800 111 999.

How it works

from the call to the fix

  1. Join

    Register your property online, Free or Priority. Your access details are on file before you need us.

  2. Call us

    Ring your members-only Response line any time, or report non-urgent faults online with photos.

  3. We attend

    One of our own engineers heads out. Priority members go to the top of the queue.

  4. Get the report

    Photos, what we did, time on site and the bill at your member rate.

Questions

good to know

Is no heating an emergency?

In cold weather, yes, particularly where tenants are vulnerable, elderly or have young children. Priority members go to the top of the job queue whenever they call.

Do you work on boilers?

We deal with pressure, controls, radiators and the most common no-heat faults. Any work on gas appliances is only done by a Gas Safe registered engineer, and we agree it with you first.

Can you help with an immersion heater?

Yes. Immersion heaters, cylinder thermostats and timers are a common cause of no hot water, and we can test and fix them.

What does it cost?

Labour is charged at your member hourly rate, plus any parts, all shown on the job report. Priority members pay a discounted rate on every job.

Where we cover

Weston, Bristol, Bath and the South West

Weston-super-MareLandlords & homeownersBristolLandlords & homeownersBathLandlords & homeownersClevedonLandlords & homeownersBurnham-on-SeaLandlords & homeownersWellsLandlords & homeownersTauntonLandlords & homeownersPortisheadLandlords & homeownersCheddarLandlords & homeowners

See every town and village we cover →

Other services

if it's broken, call us first

Leaks & plumbingBurst and leaking pipes, overflowing cisterns, blocked toilets, sinks and drains.Lockouts & locksLockouts, lost keys, broken locks, doors that will not close, boarding up.Electrical faultsTripped circuits, loss of power, faulty sockets and lights, beeping alarms.Fire doorsFire door adjustments, closers, seals and replacements for landlords and HMOs.Maintenance & carpentryCarpentry, sticking doors, loose fittings, sealant and planned maintenance.

know who to call before it goes wrong

Join free in a few minutes, or go Priority for the top of the queue and a lower rate on every job.

Join now