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bnblyResponse

24/7 maintenance cover for letting agents

Give every tenant in your portfolio one number for emergencies and repairs, answered day and night by our own in-house engineers. Priority cover from £49 a property a month.

Talk to usSee pricing

For agents and portfolio landlords

take the out-of-hours phone off your team

Tenants ring at midnight about a leak, a lockout or no heating. With Bnbly Response, they ring us. We attend, make it safe and send you the report in the morning.

Bnbly looks after its own managed properties around the clock, so the 2am phone call is nothing new to us. Bnbly Response opens that same team up to letting agents and portfolio landlords across Weston-super-Mare, Bristol, Bath and the South West.

One number for every tenantTenants call one members-only line, any hour. No more out-of-hours phones passed around the office.
Our own engineersEvery engineer is employed by Bnbly. No agencies, and no passing your job to whoever is free.
Top of the queueEvery property on a Priority plan goes to the top of the job queue, with an average under 48 minutes to the door.
A report on every jobPhotos, what we found and what we did, ready to forward to the landlord.
Fire doors and compliance repairsFire doors adjusted and replaced by our trained in-house team, plus smoke and CO alarm replacements.
Priced per propertyFrom £49 a property a month for 10 or more, with every covered address listed on your plan.

Portfolio pricing

the more you cover, the less each costs

1 property£79a month
2 to 4 properties£69each a month
5 to 9 properties£59each a month
10 or more£49each a monthPortfolios and letting agents

Prices include VAT. Every covered address is listed on your plan. Minimum term 3 months, or 12 months for 10 or more properties. Labour on each job is charged at the Priority member rate, plus parts.

How it works

from the call to the fix

  1. Join

    Register your property online, Free or Priority. Your access details are on file before you need us.

  2. Call us

    Ring your members-only Response line any time, or report non-urgent faults online with photos.

  3. We attend

    One of our own engineers heads out. Priority members go to the top of the queue.

  4. Get the report

    Photos, what we did, time on site and the bill at your member rate.

Questions

questions from agents

How much is it for a portfolio?

Priority is £79 a month for one property, £69 each for 2 to 4, £59 each for 5 to 9 and £49 each for 10 or more, all including VAT. The minimum term is 3 months, or 12 months for 10 or more properties.

Can tenants call you directly?

Yes. Share the members-only Response line with your tenants. Every job is logged against the right property and you are told as soon as it is.

Do we need to approve jobs?

Emergencies are made safe straight away. For anything beyond that, we agree it with you before further work goes ahead, so you stay in control of landlord spend.

Can you work with our property management software?

We are linking the main property management systems so jobs can flow straight to our on-call team. See integrations or tell us which system you use.

Do you cover HMOs and blocks?

Yes, including fire door adjustments and replacements by our trained in-house team.

one number for every tenant

Tell us about your portfolio and we'll usually call you back within one working day.

Talk to us