Membership plans
two ways to be covered
– start free, or go Priority
Free
Response Free
Register your property so we can help whenever you need us.
- 24/7 call-out line
- Emergency and maintenance jobs
- Photo job report after every visit
- Standard hourly rate
- Jobs attended in queue order
Priority
Response Priority
Jump the queue and pay less every time we attend.
More properties, lower price: down to £49 a property. See prices
Founding offer: first month £1 on single-property Priority when you join before 31 Dec 2026.
- Average response under 48 minutes
- Top of the job queue, every call
- Discounted hourly rate
- 24/7 call-out line
- Photo job report after every visit
covering more than one property?
Every property on the plan gets Priority cover. The more you add, the less each one costs.
Prices include VAT. Every covered address is listed on your plan. Minimum term 3 months, or 12 months for 10 or more properties. Job rates are the same Priority rates on every property. Letting agent? See our letting agent plans.
| What you get | Free | Priority |
|---|---|---|
| Monthly cost | £0 | £79 a property, down to £49 |
| Average response time | Queue order | Under 48 minutes |
| Place in job queue | Standard | Top |
| Hourly rate on jobs | Standard | Discounted |
| 24/7 call-out line | Yes | Yes |
| Job report with photos | Yes | Yes |
| Contract | None | Monthly, 3-month minimum (12 for 10+ properties) |
On every job
what a job costs
Labour at your member rate
Each job is charged by time on site at your hourly rate. Priority members pay a discounted rate, Free members pay the standard rate and non-members pay more.
Parts at cost, shown separately
Parts and materials are listed separately on your job report, so you can see exactly what you paid for.
No surprises
We always make the property safe first. If a job needs more work, parts or a specialist, we agree it with you before anything else goes ahead.
A report after every visit
Photos, what we found, what we did, time on site and the bill, ready for your records, your insurer or a booking platform claim.
Questions
pricing questions
Does the monthly fee include the work?
No. The monthly fee gets you priority attendance and the discounted hourly rate. Labour on each job is charged at your member rate, plus any parts, and it is all shown on the job report.
What do Free members pay?
Nothing to join. When you call us out, you pay a call-out charge and our standard hourly rate, and jobs are attended in queue order.
Do I pay for parts?
Yes. Parts and materials are charged on top of labour and shown separately on your job report, so you can see exactly what you are paying for.
Can you help if I'm not a member?
Yes. Request an emergency call-out and we will call you back as quickly as possible. Non-member call-outs are charged at a higher rate, and we confirm the cost on the phone before anyone is sent.
How do I pay for jobs?
Job bills are paid by card. Your monthly Priority fee is taken automatically.
How do I cancel Priority?
Let us know before your next billing date once your minimum term is up (3 months, or 12 months for 10 or more properties). You keep Free membership afterwards.
Do prices include VAT?
Yes. Membership prices on this page include VAT.