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bnblyResponse

Leaks, burst pipes and blocked toilets, sorted any hour

Water does the most damage in the first hour. Bnbly Response members make one call and our own engineers head out to stop the leak, make the property safe and fix what they can on the spot.

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Plumbing & leaks

stop the water first, then fix the cause

A slow drip under a sink can rot a cupboard in a month. A burst pipe can bring a ceiling down in an evening. Either way, the quicker someone is there, the smaller the bill.

We look after plumbing in our own managed holiday lets every day, so the same team knows its way around stopcocks, isolation valves and the plumbing in older South West properties. After every visit you get a report with photos showing what we found and what we did.

Burst and leaking pipesIsolated, made safe and repaired, including pipes under floors and behind units where we can reach them.
Water through a ceilingTraced to the source, water stopped and electrics checked for safety before anything else.
Overflowing cisternsFaulty fill valves and float arms replaced so the overflow stops for good.
Blocked toilets and sinksCleared and tested, with advice for tenants or guests if something keeps causing it.
Leaking taps and appliancesWashing machine and dishwasher hoses, taps, wastes and traps that drip or pour.
Sealant and slow leaksShowers and baths that leak into the room below, resealed before the damage spreads.

Good to know

Work on mains water supplies outside the property and drainage owned by the water company is their responsibility. If the problem is on their side, we will tell you and help you report it.

What to do while you wait

  1. Turn off the water at the stopcock. It is usually under the kitchen sink, near the front door or where the pipe enters the property.
  2. If water is near lights, sockets or the fuse board, switch the electricity off at the consumer unit, but only if it is dry and safe to reach.
  3. Open the taps to drain the system and catch drips with buckets and towels.
  4. Take photos of the damage for your insurer before you start clearing up.

If water is coming through a light fitting, keep everyone out of the room and do not touch the switches.

If anyone is in danger, call 999. If you smell gas, call 0800 111 999.

How it works

from the call to the fix

  1. Join

    Register your property online, Free or Priority. Your access details are on file before you need us.

  2. Call us

    Ring your members-only Response line any time, or report non-urgent faults online with photos.

  3. We attend

    One of our own engineers heads out. Priority members go to the top of the queue.

  4. Get the report

    Photos, what we did, time on site and the bill at your member rate.

Questions

good to know

Can you come out for a leak in the middle of the night?

Yes. The Response line runs 24 hours a day, every day of the year. Priority members go to the top of the queue and average under 48 minutes from call to door.

Do you fix the leak or just make it safe?

We fix it on the first visit wherever we can. If a part needs ordering or the job is bigger than expected, we make the property safe first and agree the next step with you before any further work goes ahead.

Can my tenant call you directly about a leak?

Yes. Members can share the Response line with tenants or whoever is at the property, and we let you know as soon as a job is logged.

Will I get something for my insurer?

Every visit comes with a job report and photos showing what was wrong, what we did and the time on site, which you can send to your insurer.

Where we cover

Weston, Bristol, Bath and the South West

Weston-super-MareLandlords & homeownersBristolLandlords & homeownersBathLandlords & homeownersClevedonLandlords & homeownersBurnham-on-SeaLandlords & homeownersWellsLandlords & homeownersTauntonLandlords & homeownersPortisheadLandlords & homeownersCheddarLandlords & homeowners

See every town and village we cover →

Other services

if it's broken, call us first

Heating & hot waterNo heating, no hot water, boiler pressure, radiators and thermostats.Lockouts & locksLockouts, lost keys, broken locks, doors that will not close, boarding up.Electrical faultsTripped circuits, loss of power, faulty sockets and lights, beeping alarms.Fire doorsFire door adjustments, closers, seals and replacements for landlords and HMOs.Maintenance & carpentryCarpentry, sticking doors, loose fittings, sealant and planned maintenance.

know who to call before it goes wrong

Join free in a few minutes, or go Priority for the top of the queue and a lower rate on every job.

Join now