Not a member and need help right now? Request an emergency call-out →
bnblyResponse

Airbnb maintenance and guest emergencies in Bath

Bnbly Response is the 24/7 call-out team for Airbnb and holiday let hosts in Bath. When a guest is locked out, the hot water stops or something breaks mid-stay, one call gets our own engineers on the way.

Cover my listingsProblem right now? Get help

Hosting in Bath

keep the stay, and the review, on track

Bath's period flats and Georgian townhouses are some of the most booked short lets in the region, and older plumbing and heating need careful hands.

We run our own holiday lets and Airbnbs, and the same in-house engineers who look after them are on call for yours. Priority members go to the top of the job queue and pay a lower hourly rate on every job.

Guest locked outLost keys, a key safe that won't open or a smart lock with a flat battery, sorted so your guest can get in.
No hot water or heatingBoiler faults and low pressure fixed fast, because a cold shower is the quickest route to a bad review.
Leaks and blocked toiletsBurst pipes, overflowing cisterns, blocked toilets and drains made safe while the guest is still there.
Power and electricsTripped circuits, no power to part of the property and smoke alarms that won't stop beeping.
Broken appliancesOvens, washing machines, dishwashers and fridges that fail mid-stay, made safe and repaired.
Damage after a stayBroken furniture, doors, windows and fittings repaired between bookings, with photos for your claim.

How it works

from the guest's message to the fix

  1. Join

    Add your listings in Bath online. Choose Free or Priority, per property.

  2. Problem reported

    You, your co-host or your guest rings the Response line, or a guest message comes through your linked booking system.

  3. We attend

    An engineer goes out, day or night, and keeps you updated. Non-urgent jobs can wait for the gap between stays.

  4. Get the report

    Photos, what we did, time on site and the bill at your member rate.

Questions

hosting: good to know

Can my guests contact you directly?

Yes. You can give guests the Response line in your house manual or check-in message, or link your booking system so their problem messages reach us. We let you know as soon as a job is logged.

Will you go out while guests are staying?

Yes. Emergencies like lockouts, leaks and no hot water are dealt with straight away, while your guest is there. For anything that can wait, we can book the repair for the gap between check-out and check-in.

How quickly can you get there in Bath?

Priority members average under 48 minutes from call to door across our area. Actual times depend on where our engineers are, traffic and how busy we are. It's an average, not a guarantee.

I have several listings. What does it cost?

Priority is £79 a month for one property, £69 each for 2 to 4, £59 each for 5 to 9 and £49 each for 10 or more. You can also join free and pay a higher rate only when you need us.

Can you help with damage claims?

Every visit comes with a job report and photos showing what was wrong and what we did, which you can use as evidence for a claim on the booking platform.

Hosting elsewhere?

other areas for hosts

Weston-super-MareAirbnb hostsBristolAirbnb hostsBurnham-on-SeaAirbnb hostsClevedonAirbnb hostsCheddarAirbnb hostsWellsAirbnb hostsMineheadAirbnb hosts

Landlords and homeowners in Bath →

don't let a 2am lockout cost you a 5-star review

Join Bnbly Response and know exactly who your guests can call.

Cover my listings